Training courses
Service College offers a wide range of training courses for high-quality, demanding service organisations and their professionals.
Service Professional Programme
The consummate service professional makes the most of every visit.
Prices are under pressure. Clients want more for less and continue to place increasingly intense demands on the quality of products and services. Good margins can be difficult to achieve. The service technicians are under major pressure. Their performance in technical solutions, communication and sales can make the difference between a positive or negative result and determine whether you retain a client or not.
Back-Office / Front-Office Professional Programme
Each crucial link ensures optimal service experience for the client and a high-performing field office.
Whether it is the support desk, work preparation, planning, the finance department or the sales office, each link in the service chain provides a significant contribution to achieving the desired result.
Service Sales Professional
It is not about selling the product or the service, it is about solutions.
Enterprising Leadership
The evolution of the service technician from a purely technical employee into a commercial and result-oriented service professional demands a different type of leadership, as does the rapidly changing market.