Effective communication by phone

Phone calls are an important form of communication that has a serious impact on many processes. Has the purpose of your phone call been achieved? And at what ‘price’?

Calling is much more effective than sending an email

In this digital age, in which we communicate through all forms of plain text, being able to communicate effectively by phone has been honed to a form of craftsmanship. The start of a conversation, the first impression, adjusting to your audience, showing empathy, asking questions, saying goodbye appropriately and ending the conversation: these are all essential steps in a good phone call. It requires the correct measure of attention as well as knowledge and skills. Our training courses and e-learning modules teach the craftsmanship that this type of communication deserves.

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