Service skills

The tech-savvy technician does not provide the best service by definition and the client support employee with excellent computer skills is not always super customer-friendly. In addition to professional knowledge and skills, it takes much more to get the optimal result from each visit or meeting. The training programmes developed by Service College include various e-learning modules in which these essential Service Skills have been integrated.

Service-oriented

Service-oriented

Anticipating customer preferences and translating them into concrete action. Being keenly aware of the fact that a satisfied customer is still not the same as a loyal customer.

Read more...

Effective communication by phone

Effective communication by phone

Phone calls are an important form of communication that has a serious impact on many processes. Has the purpose of your phone call been achieved? And at what ‘price’?

Read more...

Professional attitude

Professional attitude

What makes the difference, the clear impression that everyone can see? How is this non-verbal form of communication established? Where can we find the source of this highly important ingredient for an optimal customer experience?

Read more...

Entrepreneurship

Entrepreneurship

The independent entrepreneur on the payroll. The person who does their job as competently as if they actually owned the company. Someone who feels, thinks and operates while balancing three converging interests: the customer, the organisation and their personal interest. What will be the result?

Read more...

Discover Service College with this free demo

Request DEMO

Newsletter

Newsletter