The tech-savvy technician does not provide the best service by definition and the client support employee with excellent computer skills is not always super customer-friendly. In addition to professional knowledge and skills, it takes much more to get the optimal result from each visit or meeting. The training programmes developed by Service College include various e-learning modules in which these essential Service Skills have been integrated.
The independent entrepreneur on the payroll. The person who does their job as competently as if they actually owned the company. Someone who feels, thinks and operates while balancing three converging interests: the customer, the organisation and their personal interest. What will be the result?